運送政策

Dispatch

We usually dispatch orders within 3 working days

Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address and carriers.

 

Delivery Times

Please allow 1 - 3 business days for your order to be packed, once packed you will be emailed with a tracking number.

Pre-Orders delivery are subject to confirmation,

Express shipping are refers to the time when the parcel are starting with the courier, it is not the time for your order to be packed. For standard domestic shipping please allow 3 ~ days or more for delivery, for standard international shipping please allow 7 ~ days or more for dispatch. 

We will not deliver to PO Boxes, locked bags or parcel lockers and deliveries are not made on weekends or public holidays as they apply nationally and to each State

We provide you an estimated date of delivery, however, these estimates are subject to change and are not guaranteed

All parcels are tracked within network of delivery providers. A parcel may be forwarded outside of this network and carrier will cease receiving the tracking information. International deliveries will be processed by the global postal network and carrier will rely on the tracking information received by postal operators

Change Of Delivery Address

For change of delivery address requests, we are able to change the address if the order has yet to be processed. 

If address need to be changed after we dispatched items, please contact to carrier directly. Usually carrier details shown in shipping confirmation email we sent.

Customs/International

Your duties and taxes are not built into the purchase price for international purchase shown at the checkout. Please be advised that it is the customer's responsibility to be aware of any restrictions or additional fees that would be applicable when importing certain items into their own country (e.g. wood). Any additional fees out of the standard duty/tax/VAT will be payable by the customer.

Customs Fees

Extra duties and taxes may apply to the following regions:

- Asia

- South America

- Africa

- Some European countries

- Any countries outside of Australia.

WiSTOS will not be responsible for any customs and duties or taxes charged to customer

Product Variation

Due to the many of our products like knives, donabe, ceramic and etc. are handcrafted, therefore no two products will be completely identical. Minor variations in wood grain and colour, steel pattern, finish, and packaging.